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0343 222 1234
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Transport for London Customer Service

Transport for London Phone Number Tips

Transport for London Helpline Transport for London
TfL Customer Service 0343 222 1234
TfL Contact Number Oyster Card 0343 222 1234
TfL Contact Lost Property 0207 486 5772
TfL Customer Service Complaints 0343 222 1234
TfL Free Contact Number (Textphone) 0800 112 3456
TfL Refund Phone Number 0343 222 1234

Getting around London can be done in a variety of ways such as using the London sightseeing pass if you are a visitor and you want to save in both time and money as well as be able to see London’s top attractions, or driving around the city. You can also pay the Congestion Charge, which applies to most vehicles entering Central London.  You can also opt to travel by river to beat the traffic and have access to great views of London along the way.

Transport for London (TfL) is the local government body that oversees and manages the transport system in Greater London. Headquartered in Windsor House, Victoria Street, Westminster, TfL is responsible for various networks. Some of these include the London Underground, London Overground, Docklands Light Railway (DLR) and TfL Rail. It also deals with London’s trams, buses and taxis, cycling provision and river services.

TfL Customer Service

You can check out the details on how to contact Transport for London Customer Service on major customer publications. They can also be found on their website, and on posters displayed in passenger vehicles as well as at stations.

To effectively and efficiently handle all concerns raised by their customers, TfL has made available various channels that customers can go through. You can dial TfL Customer Service 0343 222 1234. For customers with a hearing disability, get in touch with them via TextPhone TfL Free Contact Number 0800 112 3456.

A new single TfL Customer Service Telephone 0343 222 1234 was launched for all ticket enquiries including Oyster and contactless payment. It can also assist with travel information concerns, journey planning, lost property, and complaints.

If you prefer to write TfL or in cases where you need to send supporting materials, you may do so using the following address:

TfL Customer Service
4th Floor, 14 Pier Walk,
London, SE10 0ES

TfL’s Facebook and Twitter accounts are also other avenues for customers who want to give real-time and informal feedback on their services. You need to sign in first to your social media account to be able to send them a message. A response will be given as soon as possible.

TfL Contact Number Oyster Card

On Tube, DLR, London Overground, TfL Rail, Emirates Air Line and National Rail services, you need to touch in and out your Oyster card on the yellow card reader at the start and end of your trip to pay the right fare and to avoid an incomplete journey, a penalty fare or a prosecution. For buses and trams, you need to touch the Oyster card at the start of the journey. On Thames Clipper River Bus services, just do so if you are instructed by anyone from the Thames Clippers staff.

To reset your online account password, get a reminder of your username,  or any issue related to the management of your Oyster card online, sign up online using TfL’s online form or dial TfL Contact Number Oyster Card 0343 222 1234 (option 2 then option 5). For lost or stolen Oyster cards, the procedure is the same. Report it online or dial TfL Lost and Found Phone Number 0343 222 1234 (option 2). For TfL Photocard Contact Number 0343 222 1234, dial option 1 instead of option 2. TFL free contact number 0800 112 3456 (TextPhone) can also be contacted Monday to Sunday, from 8 am to 8 pm.

TfL Contact Lost Property

Transport for London collects and stores property and requires that all enquiries for lost property be made using their online lost property enquiry form. You need to provide a detailed description of the lost property, including the date of loss to allow TfL to narrow down the search. Once TfL informs you that they have found your property, you can call them at TfL Contact Lost Property 0207 486 5772 to verify your claim. You can inquire about lost property on the following services:

  • London buses
  • London Underground
  • Docklands Light Railway
  • London Overground
  • Victoria Coach Station
  • Black cabs (taxis)
  • Emirates Air Line
  • TfL Rail

Lost and found items can take up to 10 days before they can be delivered from stations and garages and entered on TfL system. Contact TfL Lost and Found Phone Number 0343 222 1234 (option 4) from Monday to Friday, 8:30 am to 4 pm for more help or write to 200 Baker Street, London, NW1 5RZ.

TfL Refunds

Refunds are usually made by TfL automatically if you are unable to touch in or touch out. You can apply up to three refunds for maximum fares charged monthly. In case you no longer need your Travelcard or Bus & Tram Pass season ticket, TfL will, in fact, refund the remaining value, as well as any unused pay as you go credit. Contact TfL Refund Phone Number 0343 222 1234 (option 2 then option 4 for contactless queries or option 2 then option 5 for Oyster card queries).

TfL Complaints

Transport for London welcomes customer feedback as it believes that any complaint signifies dissatisfaction with their service or policy. It commits to listen to all complaints, treat them in a serious manner, and try to resolve them as soon as possible. You can dial TfL Customer Service Complaints 0343 222 1234 if you want to express your dissatisfaction with a particular product or service. Please refer to TfL customer service at the start of this post for the other ways you can submit your complaints.

TfL respects and values a customer’s right to privacy and ensures that personal data undergoes a fair and lawful process. Transport for London acknowledges all complaints within 48 hours and targets to send a full response within 10 working days. They will inform the customer if for any reason they will not be able to provide a full reply.

If you think your issue has not been properly resolved by Transport for London Customer Service team, you can get in touch with the below offices to assist you further with your complaints:

London TravelWatch via:
Phone   0203 176 2999 (Monday to Friday, 9 am to 5 pm)
Online
E-mail
Post:    London TravelWatch, 169 Union Street, London, SE I 0LL

The Local Government Ombudsman
Phone   0300 161 0614 (Monday to Friday, 8:30 am to 5 pm)
Online
Post:    The Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH

Other Concerns with TfL

  • Buses. TfL buses are cash free. You may opt to pay with an Oyster card (visitor or regular), Travelcard or contactless payment card. To contact TfL for more help, make a complaint, or even say thank you, dial TfL Buses Contact Us Number 0343 222 1234 (option 6)
  • Safety and Security Issues. You can also report emergency incidents on buses, taxis, minicabs, the Tube and other private vehicles by dialling TfL Emergency Contact 0343 222 1234.
  • Penalties & Enforcement. You may be asked to pay a penalty fare or in some cases, be even prosecuted by TfL if you do not have a valid ticket or you do not touch in if using pay as you go. For Bus, Tube, Overground, TfL Rail or DLR, you can pay online, by phone or
    PO Box 212
    Petersfield
    GU32 9BQFor Tram, dial TfL Prosecution Contact Number 0208 681 8300 or by post or in person:
    Tram Operations Ltd
    Penalty Fare Administration
    The Tramlink Shop
    5 Suffolk House
    George Street
    Croydon CR0 1PEYou can appeal in writing using either of the addresses within 21 days.

TfL: An Overview

TfL is a statutory corporation established on July 3, 2000, as part of the Greater London Authority by the Greater London Authority Act 1999. A board controls TfL’s operations and has three main directorates. The directories include London Underground, London Rail, and surface transport consisting of London Dial-a-Ride, London Buses, and more.

TfL provides live travel information through third party organisations which in turn use TfL data to power apps and other services. To improve its transparency for both its customers and stakeholders, Transport for London has created their own Transparency Strategy. This scheme allows them to remain committed to their goal of being an open and accountable organisation.

TfL FAQs

  • Are there efforts Transport for London is doing to improve the roads in London?
    TfL is investing 4 billion pounds as part of the Road Modernisation Plan to adhere to its goal of making the safest and most appropriate use of London’s roads.
  • How much is the Low Emission Zone charge?
    The Low Emission Zone (LEZ) daily charge is 100 pounds for specialist vehicles and 200 pounds for specialist heavy vehicles such as lorries, buses, and coaches.
  • Are there initiatives that you are taking to remain focused on resolving customer complaints?
    TfL collaborates with industry peers, participates in mystery shopper programmes, and host major internal campaigns. TfL initiates these activities to improve writing and first-time resolution skills with customer handling staff. This is done to ensure that the organisation is competent enough to handle customer concerns according to their satisfaction.
  • Does TfL provide opportunities for interested individuals?
    TfL offers graduate schemes, apprenticeships, school leaver training programmes, and cross rail opportunities. Are you interested in discovering a rich heritage, a commercial outlook, and a unique public service? You can visit the website and find out if the right opportunity out there fits your skills, talents and life goals.
Transport for London Info:
Current For: 19/10/2017 - Contact information
Contact Details:
TfL Customer Service Number: 03432221234
Location:
Transport for London Address:
4th Floor, 14 Pier Walk
London
London
SE10 0ES
Video:
Transport for London Phone Number Tips Transport for London Helpline Transport for London TfL Customer Service 0343 222 1234 TfL Contact Number Oyster Card 0343 222 1234 TfL Contact Lost Property 0207 486 5772 TfL Customer Service Complaints 0343 222 1234 TfL Free Contact Number (Textphone) 0800 112 3456 TfL Refund Phone Number 0343 222 1234 Getting around London can be done in a variety of ways such as using the London sightseeing pass if you are a visitor and you want to save in both time and money as well as be able to see London’s top attractions, or…

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